Return, Replace & Refund Policy

Thank you for shopping with Haider Ali and Sons (HAAS). We take pride in providing high-quality sarees and excellent customer service. In the event that you are not entirely satisfied with your purchase, please review our Return, Replace, and Refund Policy below.

Eligibility for Return or Replace

• Contact us within 7 days of receiving your saree to request a return or replacement.
• The saree must be in its original condition and packaging, with all tags, accessories, and documentation intact.
• Sarees damaged due to misuse, mishandling, or tampering are not eligible for return or replacement.

Shipping Charges

Customers are responsible for return or replacement shipping costs unless the return or replacement is due to an error on our part (e.g., wrong or defective product).

Return Process

To initiate a return or replacement request, please contact our Customer Support team using the details provided below.

Inspection and Approval

• Once we receive your returned saree, our team will inspect it for eligibility.
• If approved, we will process your request promptly.
• Depending on your preference, we will either send a replacement saree or issue a refund.

Refund Policy

• Approved refunds will be credited to your original payment method within 7 business days.
• Shipping charges and any applicable restocking fees may be deducted from the refund amount.

Exceptions

• Customized or personalized sarees are non-returnable and non-refundable unless defective or damaged.
• Perishable or consumable goods (if any) cannot be returned.
• Digital or downloadable products (if offered) are non-returnable once the download or activation process has started.

Contact Us

If you have any questions or need assistance with our Return, Replace, and Refund Policy, please reach out to our Customer Support team:

Name: Md Mazhar Ali
Firm: Haider Ali and Sons (HAAS)
Address: Momin Tola, L.N. Singh Lane, Nathnagar, Bhagalpur, Bihar – 812006
Mobile: +91 7004259721
Email: info@haas-sarees.com

Please note: This policy is subject to change without prior notice. Customers are encouraged to review this page periodically for updates.